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Terms and Conditions

Website access

  • It is not necessary to register with us in order to use most parts of this Website. However, particular areas of this Website will only be accessible only if you have registered.

Use of website

  • This Website may be used for your own private purposes and in accordance with these terms of use.
  • You may print and download material from this Website provided that you do not modify or reproduce any content without our prior written consent.

Site uptime

  • All reasonable measures are taken by us to ensure that this Website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.
  • Where possible we always try to give advance warning of maintenance issues that may result in Website down time but we shall not be obliged to provide such notice.

Visitor provided material

  • Any material that a visitor to this Website sends or posts to this Website shall be considered non-proprietary and non-confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our Privacy Policy.
  • When using this website you shall not post or send to or from this Website any material:
    a) For which you have not obtained all necessary consents;
    b) That is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;
    c) Which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.
  • We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.

Links to and from other websites

  • Throughout this Website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this Website you do so at your own risk.
  • Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:
    a) You do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;
    b) You do not misrepresent your relationship with this website;
    c) The website from which you link to this Website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.


  • Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and ,or up to date.
  • All material contained on this Website is provided without any or warranty of any kind. You use the material on this Website at your own discretion.

Exclusion of liability

  • We do not accept liability for any loss or damage that you suffer as a result of using this Website.
  • Nothing in these Terms of Use shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.

Order process

  • Terms and conditions of sale should outline the order process on the website, for two related reasons. First, the point at which the contract of sale is entered into should be clear. You need to know when you are legally bound and when you are not. Second, the Ecommerce Regulations require that where contracts are concluded online, the customer should be able to access information about the technical steps that need to be followed to conclude the contract (unless "parties who are not consumers have agreed otherwise").
  • This section of the T&Cs specifies that advertisements for products are mere "invitations to treat" and not offers to contract. It goes on to suggest a specific shopping cart based process. You will need to adapt this to describe the process on your website.

Price and payment

  • This section highlights that prices on the website may be wrong, and that customer may also have to pay a delivery charge.
  • For most internet transactions, payment itself is simple: you pay, and then you get the goods. However, there are a number of problems that may affect particular types of payment.
  • Charge-backs are one such problem. An optional clause is included to cover charge-backs. This provides that unjustified charge-backs may lead to additional liabilities, including an administration fee and any third party costs and expenses.
  • The terms of sale documents covering B2B or B2C transactions also include an account clause. This governs the opening and operation of customer accounts.

Risk and ownership

  • The risk and ownership clause included in the B2B documents states that products are at the customers risk from the time of delivery, and that ownership passes to the customer upon the later of delivery and receipt of all sums due in respect of the products.

Law and jurisdiction

  • These terms of use are governed by English law. Any dispute arising in connection with these terms of use shall be subject to the exclusive jurisdiction of the Courts of England and Wales.

Our details

Our business name is:


Our business address is:

Rawlings & Son (Bristol) Ltd
Unit 3, Crown Road
BS30 8JJ
United Kingdom

Our contact details are:

Telephone: +44 (0)117 9604141